Returns & Refunds

The returns and refunds policy and procedure applies to all returned goods whether they are unwanted gifts, goods for exchange, incorrect items, damaged or defective items. This does not affect your Statutory cancellation rights (see below).

Return of Order
To return items please inform Vintage Lace Wedding Cards by completing and submitting this Return Form (or e-mail or post using the address/information on the Contact Us page) before sending the product back to Vintage Lace Wedding Cards.

Vintage Lace Wedding Cards must be informed within 48 hours of the receipt of damaged or incorrect goods of the intention to return them. (This does not affect your statutory rights on damaged goods).

Cancellation of Order
To cancel an order the consumer must inform Vintage Lace Wedding Cards in writing (by letter or e-mail) prior to completion of the "Sign Off Form".

To Change an Order
To change an order simply cancel the first order following the above guidelines and create a new order for the desired alternative.